Tag does not update

When a tag does not show the updated price, isolate whether the issue is app, radio, proximity, or hardware.

Quick checks (2 minutes)

Correct location in the app?
Price saved in the catalog?
Did you wait 60–80 seconds?
Do nearby tags update?
Base Station online? (if using remote)
Bluetooth on and permissions ok? (if using proximity)

Decision tree

A) No tags update

Check network / app session
If remote: Base Station offline
Retry a trial update on a known SKU

B) Only some tags (zone pattern)

Likely radio coverage → Radio coverage
Proximity fallback on the shadow zone
Document the zone for possible base repositioning

C) A single tag

Try proximity on that tag
If it also fails in proximity → suspect hardware → replacement
Check that the map ↔ item association is correct

D) Updates in the app but wrong display

Verify price list / associated SKU
Check you did not select an adjacent tag on the map

What to collect for support

Location, SKU, tag ID (if visible in the app)
Mode used (proximity / remote)
Time of the attempt
Outcome for nearby tags
App version (see hub / app info)